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CONTRACT MONITORING UNIT:
Landline: (077) 770-5506
Smart/Talk N Text/Sun: 0939-918-2743
OFFICE OF THE GENERAL MANAGER:
Landline: (077) 771-4814, (077) 770-3683
Smart/Talk N Text/Sun: 0919-469-3649
How To Reach Us
Please let us know whether we served you well by accomplishing the following mechanisms below:
- Accomplish our Feedback Form which is available at the Public Assistance and Complaints Desk and drop the said form in our Feedback Box located at our office at Brgy. 22, Ermita Hill, Laoag City, Ilocos Norte.
- Talk to our Customer Service Team located at the Commercial Services Department (Located at INWD Building Lobby)
In case of unusual circumstances beyond our control, we may not be able to extend our services as promised. It is at this juncture that we solicit your understanding.
We would like to thank you in advance for your feedback. They will help us improve our service.
We, the officials and employees of the Ilocos Norte Water District commit to deliver water to our concessionaires and to preserve and protect our environment, the very source where our water comes from. This is the commitment that keeps INWD alive all these years.
As an employee of Ilocos Norte Water District, I will…
R – be personally RESPONSIBLE for complying with the service pledge
E – give an EXTRA measure of care and concern in all that I do
S – STRIVE to maintain a clean and safe environment
P – provide POSITIVE first impression and be professional at all times
E – establish EYE contact, greet in a welcoming manner and promptly respond to customers needs
C – maintain CONFIDENTIALITY
T – TREAT all concessionaires fairly and with dignity
To provide Ilocos Norte and Laoag City with adequate, safe and potable water twenty four hours a day at the most reasonable cost.
To set standards of excellence in public service as one of the best water providers in ILOCOS NORTE and LAOAG CITY.
The Ilocos Norte Water District has set forth in its pursuit for excellent water delivery service. Believing that plain service is not enough, it has embarked continuously on up-to-date innovations on water developments to ensure that it could provide a continuous, safe and potable water twenty-four hours a day.